Cleaning FAQs

Get an instant estimate with our quote calculator, then send the quote form, call 020 3561 4657 or message us on WhatsApp. We confirm a fixed price and a time.

A few days is usually enough for one-off and deep cleans. For end of tenancy cleans at the end of the month, or in June and July, book one to two weeks ahead.

Yes. Cleaning appointments run 7 days a week, 7am–9pm, subject to availability.

Please give at least 48 hours' notice to cancel or move a clean. Late cancellations may be charged, as your cleaner's time has been reserved.

Yes. Every price includes professional products and equipment.

Our prices include travel within the areas we cover. If paid parking is the only option at your property, we will mention it when we quote.

Deep cleans and end of tenancy cleans are fixed prices by property size. Regular and one-off cleans are a fixed number of hours agreed before the visit.

Regular clients keep the same cleaner wherever possible. If they are away, we tell you in advance and send a briefed replacement.

Yes. Let us know about pets when you book, especially if they need to be kept in a particular room.

Yes. Eco-friendly products are available on request at no extra cost.

Keys are tagged with a reference number, never your name or address, and stored securely. They are returned whenever you ask.

Tell us within 24 hours, with a photo if possible, and we will return to put it right free of charge. End of tenancy cleans have a 48-hour window.

Tell us straight away. Accidents are rare, but if one happens we will deal with it honestly and promptly.