About these terms

These terms apply to cleaning services provided by LALEJ Services Limited, company number 16420257. By booking a clean, you agree to them.

Quotes and prices

Prices on our website are starting prices. Your quote is based on the information you give us about the property. If the property is significantly larger or in much worse condition than described, we will tell you before starting and agree any change with you.

Bookings and cancellations

Please give at least 48 hours' notice to cancel or move a booking. Cancellations with less notice, or visits where we cannot gain access, may be charged.

Access and keys

You are responsible for giving us safe access at the agreed time, along with working water, electricity and lighting. Keys you leave with us are tagged with a reference code and stored securely.

If something is missed

If you are not satisfied with an area we cleaned, tell us within 24 hours of the clean (48 hours for end of tenancy cleans) and we will return to re-clean that area free of charge. We need a fair chance to put things right before any refund is considered.

Breakages and damage

Please report any damage within 48 hours. We are not responsible for damage caused by faulty or poorly fitted items, or by following your instructions on how to clean a particular item.

Complaints

Law

These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights as a consumer.

Terms of service